Data Systems and Security 

• Use data systems securely to meet requirements and in line with organizational procedures and legislation, including principles of Privacy by Design. 

• Implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage. 

 

Stakeholder Communication  

• Communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers. 

 

Customer-Focused Service Delivery 

• Adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organizational needs, for example, within a DevOps environment. 

• Use relevant training methods to support stakeholders with core software applications and hardware ensuring principles of usability and accessibility. 

• Communicate application support information through use of training notes, user guides, and other collateral sources. 

 

Data Tools and Testing 

• Select and apply the most appropriate data tools to deliver application support outcomes. 

• Adapt and apply testing activities according to industry-standard development methodologies, including maintenance of clear supporting documentation. 

• Apply specific industry standards where appropriate related to software testing, such as GDPR, health informatics, and safety critical. 

• Collate and interpret data and convert into usable formats such as infographics, reports, tables, dashboards or graphs.