Information Communications Technician
Level 3 course:
Why choose an Information Communications Technician apprenticeship?
Information Communications Technicians (ICT) are essential for maintaining efficient computer and communications systems. They are responsible for managing IT and telecommunications infrastructure, including virtual and cloud services to meet the organization's information system needs. This apprenticeship equips employees with diverse skills, making them liable assets in today's digital landscape.
This course open doors to a range of job roles, including:
Cloud Technician
Communications Technician
Cyber or Security Support
Data Centre Support Technician
Skills gained with an ICT apprenticeship
Customer Requirements and Communication
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Interpret and prioritize customer requirements
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Communicate effectively with stakeholders, keeping them informed and managing escalations.
Fault Finding, Resolution, and Security
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Apply appropriate tools and techniques for fault finding, rectification, and security.
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Apply necessary security measures and encryption.
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Establish and diagnose IT support tasks within policies and SLAs.
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Provide remote or face-to-face support to resolve customer requirements.
Network Management and Telecommunications
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Carry out routine maintenance, monitor performance, and ensure compliance across network systems
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Establish digital communication or telecommunications systems and undertake related activities.
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Apply Continuous Professional Development for technical growth.
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Complete relevant task documentation and escalate when necessary.
Software Management and Testing
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Install or perform basic software upgrades and test system performance.
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Use basic scripting for relevant tasks.
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Use information to identify operational issues and rectify or escalate as per policy.